Frequently Asked Questions

Paper Types & Quality

What’s the difference between Gloss, Matte and Hahnemühle prints?

Gloss prints have a shiny finish that enhances colour and detail, giving a vibrant, modern look. Matte prints offer a soft, non‑reflective surface, ideal for classic framing and subtle lighting. Hahnemühle Fine Art paper provides a museum‑quality texture and archival longevity for collectors.

How long will the prints last?

With proper care, Gloss and Matte prints are rated for over 15 years, while Hahnemühle Fine Art prints can last 80+ years.

How are the prints made?

Each print is produced to order in the UK using archival inks and premium paper. We hand‑inspect every piece before shipping to ensure quality.

Ordering & Shipping

Do you print on demand?

Yes. Prints are only produced when you place an order, which helps reduce waste and ensures freshness.

How long does fulfillment take?

Please allow 3–5 business days for printing and packaging. Shipping times vary based on your location (we currently ship within the UK).

Do you ship internationally?

At present we ship within the UK only. Please check back or contact us for updates on international shipping options.

Returns & Damages

Can I return or exchange my print?

Because every print is custom-made, we cannot accept returns, exchanges, or cancellations. However, if your order arrives damaged or there’s a quality issue, get in touch within 7 days of delivery and we’ll arrange a replacement.

Customization & Sizing

Do you offer custom sizes or framing?

We offer standard sizes from 6″×4″ up to 24″×16″. If you need a specific size please contact us—custom orders may be possible. Frames are not included and is not part of our current offering.

Print Care

How should I care for my print?

Keep your print out of direct sunlight, handle it by the edges, and consider framing it behind UV‑protective glass to maximize its lifespan.

Logo & Branding

Will the Tales of Wanderlust logo appear on my print?

No. The artwork itself is logo, so nothing distracts from the image.